ADOPTED AUGUST 10, 2026
This policy is established by the Board of Trustees of New Hampton Municipal Communications Utility (“NHMCU”) or New Hampton Municipal Utilities (“NHMU”), and designed to promote consistency, equity and quality service to all customers. It does not intentionally conflict with any applicable law, regulation or ordinance imposed by other authorities, such as the Federal Communications Commission, Iowa Utilities Board or City of New Hampton.
1. APPLICABILITY AND COLLECTION OF INFORMATION
This policy is applicable to customers of New Hampton Municipal Communications Utility (NHMU).
NHMU collects personal information from customers for the purpose and to the extent necessary to enable provision of services and secure payment for services.
The collection of personally identifiable customer information shall be limited to name, Social Security number, service address, billing address, personal telephone numbers, business telephone numbers, emergency contact information, employer, NHMU account number, bank account number, credit card number, installation information, billings, payments, deposits, complaints, service records and equipment records. NHMU shall take reasonable precautions to prevent unauthorized access to this information in full compliance with the Fair and Accurate Credit Transactions Act of 2003.
Personal information we collect will be maintained as long as it is needed to serve the purpose for which it was collected.
2. DISCLOSURE OF INFORMATION
Except as described in this policy, the disclosure of personally identifiable customer information to a third party shall only occur if the customer provides written or electronic consent in advance.
- Customer records may be available to employees or agents of NHMU to market, provide, or audit communication services, to measure viewership and customer satisfaction, to settle disputes, and to provide customers with information concerning communications related products.
- Information may be provided to contractors acting on behalf of NHMU for the purpose of installing or repairing services.
- Information may be released to collection services if required to collect past due bills.
- NHMU may be required to disclose information or provide documents, including e-mails or other documents subscribers have stored on our network, in order to comply with a request from a law enforcement agency or a court order. The disclosure of information shall be limited as follows:
- City of New Hampton, Chickasaw County, State of Iowa and any subdivision or agency thereof: Disclosure of name, address and forwarding address only. Any other information will be provided only upon the receipt of a subpoena or court order (other information may include phone number or Social Security Number).
- Law enforcement agencies and emergency responders: Disclosure of name, address, phone numbers, and emergency contacts will be made upon a bona fide request. Bona fide means that NHMU is certain of the source of the request. Any other information will be provided only upon the receipt of a subpoena or court order (other information may include SSN). These agencies include the FBI, Police, Fire Department and similar entities.
3. RECORDS INSPECTION BY CUSTOMERS
By providing adequate personal identification, a customer may review his or her account information and inspect personally identifiable customer information during office hours. Customers shall have the right to correct any inaccurate information in their account records.
4. INTERNET AND E-MAIL PRIVACY PRACTICES
NHMU does not monitor the content of information packets passing over our network or information stored on our network.
NHMU does not monitor the content of e-mail passing over our network and respects the privacy of users’ e-mail.
NHMU cautions users that electronic communication, including e-mail, is not completely private on any network.
NHMU may inspect information packets in order to investigate a report of network abuse or a condition on the network that indicates possible abuse.
If NHMU is required by court order, subpoena or similar law enforcement action to provide customer information stored on the network, staff members may review the materials to determine whether or not they are covered by the order.
Contact Us
If you have any questions about this Privacy Policy, please contact us.